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Shipping & Returns

 

FREE Shipping on all orders over $49 shipped to anywhere in the continental US!

We offer you the lowest possible shipping prices available. We provide shipping by both USPS Priority Mail and Federal Express (FedEx). Costs are calculated based on several factors, including weight, distance, and service type. Costs will be displayed upon checkout. Most orders are shipped the same day following receipt of order and payment.

All retail orders shipping to addresses in the United States over $49 are FREE.

Customs Duties and Taxes on International Orders

Duties and taxes are set by your country’s customs service and are the sole responsibility of the customer. Vail Valley Pharmacy neither collects these fees, nor quotes their actual costs. You are to pay import fees, duties and taxes, if any, to the responsible party.
Refund Policy on Orders Seized by Customs

If your package (order) is seized by customs and not returned to us, we will not issue a refund. If we receive a package back from customs, we will refund you the product cost less shipping, handling and insurance, provided the returned products are unopened, in their original packaging and in good condition.
Customs Restrictions and Prohibited Items

Please check with your country’s customs service for information on quantity restrictions and prohibited ingredients. We take no responsibility for items not cleared by customs or confiscated by them.

Our Refund and Return Policy

All products carry a full money-back guarantee up to 30 days from the date of purchase. When requesting a refund, please return all empty and unused bottles with your request.  If a shipment is refused by the recipient and returned unopened and in good condition, we will issue a full product refund. Shipping costs will not be refunded.

Please note our returns address. All returns should be sent to:

Vail Valley Pharmacy
PO BOX 2868
Edwards, CO 81632

We request that you call us at 1-844-vvp-meds to notify us of any returns. Please include a copy of your packing slip or invoice with your order so that we may reference the correct order number.